Frequently asked questions

Frequently asked questions

We accept Visa, MasterCard, AMEX and PayPal on our website.

Our sales staff can also process other payment types manually, including checks and internet banking. To pay using one of these methods, please contact us to place your order.

Our staff will be happy to provide you with a tracking number to track your parcel. Please contact us for your tracking number.

Shipping costs are calculated at the checkout, based on the dimensions and weight of your shipment, and the shipping address. To find out how much shipping will cost, please add the desired products to your cart and complete the checkout process.

Your delivery information is sent to UPS immediately after your payment is processed, so it’s difficult to change this after your order has been placed. Please enter your address details carefully!

If you do need to change your shipping address, please contact us as soon as possible.

We will accept product returns for credit or exchange up to 30 DAYS after the delivery date, in condition that the returned product(s) are unused, and in the original condition – complete with original documents and packaging.

All returns require an authorization, regardless of the reason for the return. This can be obtained by contacting info@wordpress-822256-2972154.cloudwaysapps.com  Please see our return policy for full details.

We will refund your shipping costs if the product was received due to an error on our part. For change-of-mind returns, and any other return reason that is not due to an error on our part, we do not refund shipping charges.